3 Jobs in Leeds, AL
Groome Transportation is Hiring a Customer Service Agent Near Leeds, AL
Customer Care Agents respond to passenger inquiries via phone or in person managing and scheduling reservations, all while providing an excellent customer experience. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.
What You’ll Do
- Identify and resolve customer inquiries
- Assist customers with new reservations in person and over-the-phone
- Assist customers with checking in and preparing for their trip
- Support drivers and management team during operational issues (fleet issues, accidents, weather, etc.)
- Perform other duties as needed
- Safety and Service-Oriented Individuals
- Quickly identifying and owning customer issues
- Actively searching for solutions to problems
- Making quality decisions
- Interacting with a diverse group of customers and colleagues
- Willing to learn and use company technology
- Punctual and flexible individuals with a team mindset
- Availability to work nights, days, weekends, and occasional holidays as needed
Our team members enjoy our benefits which include healthcare, flexible schedules, and opportunities for career advancement in a safe, friendly, and inclusive team. Benefits can include:
- Medical, Dental, & Vision Insurance
- Paid Time Off (PTO)
- Bonus Programs and Incentives
- Bi-Weekly Pay
- Holiday Pay Opportunities
- Shift Differentials
- Paid On-The-Job Training
- Development & Career Advancement Opportunities
Apply now to schedule an in-person interview and receive an on-the-spot job offer! Paid training with no prior call center experience required.
Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website: https://groometransportation.com/travel-updates
Job Requirements:
- High school diploma, GED, or High School Equivalency
- Consistently makes safety and security, of self and others, the priority.
- Ability to communicate effectively
- Embraces diverse people, thinking and styles
- Be at least 18 years of age.
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications
- Satisfactory completion of each of the following:
- Background investigation
- Drug test
- Preferred qualifications include at least one year of providing customer service.
Job Summary
Other
Transportation
$35k-44k (estimate)
12/22/2023
06/29/2024
groometransportation.com
PRESCOTT, AZ
1,000 - 3,000
1985
$50M - $200M
Transportation
Related Companies
The job skills required for Customer Service Agent include Call Center, Scheduling, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
Similar Jobs
Popular Articles
